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Copyright © 2019 - Artemis Marketing
These Subscription Terms set out the terms under which the Reputation Manager Solution, accessed via Subscriptions, is sold by Us to business customers through this website, https://artemis.marketing (“Our Site”). Please read these Subscription Terms carefully and ensure that you understand them before purchasing a Subscription. You will be required to read and accept these Subscription Terms when ordering a Subscription. If you do not agree to comply with and be bound by these Subscription Terms, you will not be able to purchase a Subscription and access the Reputation Manager Solution through Our Site. These Subscription Terms, as well as any and all Contracts entered into by Us are in the English language only.
1.1 In these Subscription Terms, unless the context otherwise requires, the following expressions have the following meanings:
Our Site is owned and operated by Artemis Internet Marketing Ltd, a limited company registered in England and Wales with company number 05178285, whose registered office address is at Archer House Britland Estate, Northbourne Road, Eastbourne, East Sussex, BN22 8PW (“We/Us/Our”). Our VAT ID is GB 840849117.
These Subscription Terms apply to business customers only. These Subscription Terms do not apply to individual consumers purchasing the Reputation Manager Solution for personal use (that is, not in connection with, or for use in, their trade, business, craft, or profession).
4.1 We may from time to time change Our prices. Changes in price will not affect any Subscription that you have already purchased but will apply to any subsequent renewal or new Subscription. We will inform you of any change in price at least 30 days before the change is due to take effect.
4.2 Minor changes may, from time to time, be made to the Reputation Manager Solution, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues. These changes will not alter the main characteristics of the Reputation Manager Solution and should not normally affect your use of the Reputation Manager Solution. However, if any change is made that would affect your use of the Reputation Manager Solution, suitable information will be provided to you regarding such impactful changes.
4.3 Where any updates are made to the Reputation Manager Solution, the Reputation Manager Solution will continue to match Our description of it as provided to you before you purchased your Subscription. Please note that this does not prevent Us from enhancing the Reputation Manager Solution, thereby going beyond the original description.
4.4 In consideration for use of the Reputation Manager Solution, you shall pay Us the one-off implementation fee plus the ongoing advance monthly subscription fee agreed between us (and dependent on the number of locations for which you wish to purchase a Subscription) and set out in Our Subscription Confirmation email. You shall also pay Us any additional costs and expenses (including without limitation SMS costs) notified and approved by you (via email or otherwise) in advance.
4.5 All our Prices are shown exclusive of VAT. If the VAT rate changes between your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
5.1 You shall provide Us with:
5.1.1 all necessary co-operation in relation to these Subscription Terms; and
5.1.2 all necessary access to such information, materials, data, content, access permissions and consents as may be required by Us, our agents, subcontractors, consultants and employees;
in order for Us to provide the services as detailed in Schedule 1.
5.2 Without affecting your other obligations under these Subscription Terms, you shall comply with all applicable laws and regulations and all instructions and any policies communicated to you by Us with respect to your activities under these Subscription Terms;
5.3 You shall carry out all of your responsibilities as set out in these Subscription Terms in a timely and efficient manner.
5.4 You shall be solely responsible for procuring and maintaining your network connections and telecommunications links from your systems to Our data centres and/or system as applicable, and be solely responsible for all problems, security, conditions, delays, delivery failures and all other loss or damage arising from or relating to your network connections, internet or telecommunications links.
5.5 You shall keep any login credential and registration details for the Reputation Manager Solution strictly confidential at all times and never share these with third parties unless permitted by Us in writing in advance. In the event that you suspect or are aware that there has been any unauthorised use of or access to the Reputation Manager Solution, you shall immediately notify Us. We reserve the right to disable your passwords and login details and suspend your access to and use of the Reputation Manager Solution in the event that We suspect that you have breaches these Subscription Terms in any way.
We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
If you wish to contact Us with general questions, feedback or complaints, for matters relating to the Reputation Manager Solution or your Subscription, or for matters relating to cancellations, you may contact Us by telephone at 01444 645018, by email at firstname.lastname@example.org, or by post at Danworth Farm, Cuckfield Road, Hurstpierpoint, West Sussex, BN6 9GL.
REPUTATION MANAGER SOLUTION FEATURES AND SERVICES
(a) Help you monitor and grow online customer reviews for your product/service in a password protected dashboard across Google and other relevant review platforms;
(b) Get alerts to respond and manage both positive and negative feedback in a timely manner within the platform;
(e) Grow reviews by sending out customised emails within the platform or independently inviting feedback, including a feedback score and feedback funnel to analyse the success of these campaigns;