Account Manager

Reporting to: Account & Commercial Director

Salary £28,000 – £34,000

THE COMPANY

Artemis is a fast-growing, award-winning digital marketing agency based in West Sussex — and one of the Sunday Times Best Places to Work 2025. We are proud to work with ambitious clients who value high performance, clear communication and results. We have a client waiting list, so we need another brilliant Account Manager to help us keep raising the bar.

For 20 years, we have focused on ensuring our clients continuously increase the leads and revenue generated from their websites. We meet and exceed client expectations by consistently delivering outstanding results, reflected in our industry-leading client retention rates.

The role of the Account Manager is to proactively and effectively manage our client portfolio to help our clients improve their web presence. You will have solid Account Management experience from an Agency background and be able to create and maintain long-term client relationships by keeping our clients happy, informed and growing. You will build strong relationships, translate digital performance into plain English, and spot opportunities that make a real difference to their business.

We are looking for someone to thrive in a fast-paced company; someone who drives to help businesses succeed, and who likes working with good people doing great work.

This role is HYBRID, successful candidates are expected to be in the office 2/3 days per week. During the probation period, successful candidates must be in the office 3/4 days per week.

Due to the beautiful remote location, a car and a valid driving licence are ESSENTIAL, and you must be able to travel to the office.

RESPONSIBILITIES

Key responsibilities of the Account Manager include:

Proactively maintaining good, healthy client relationships through regular phone, email and face-to-face meetings.
Collaboratively working with the Technical SEO team to define the correct strategy and delivery schedule to meet the needs and objectives of the client.
Maintain high-quality service delivery in terms of efficiency and client satisfaction.
Working with client development plans and internal processes to deliver long-term client relationships.
Documenting all client contact to share with the client and internal stakeholders.
Reporting regularly to the Account Director on the status of your clients.
Ensuring the delivery of monthly marketing reports to clients within the first 4 working days of the month, including an account manager’s report summarising the month’s activities and how they align with the client and campaign objectives.
Identifying and presenting new business opportunities to your portfolio of clients to grow agency revenues.
Analysis, tracking and monitoring of rankings, conversions and traffic using a wide range of tools.
Management of client budgets.

PERSON SPECIFICATION

Important personal qualities the Account Manager should bring to the role include:

Experience required:

A minimum of 2 years account management experience ideally gained working within an agency environment.
Experience working in a fast-paced industry with competing client demands, and an exceptional ability to work methodically and with a high level of attention to detail.

Skills required:

Good understanding of SEO practices.
Advanced knowledge of Microsoft Excel and PowerPoint, along with project management, time and resource management tools.
Strong self-motivational and confident interpersonal skills to effectively communicate across all levels of management and with all stakeholders.
Strong project and account planning skills to ensure effective management of client expectations to deliver relevance and quality on a daily basis with organisational skills to juggle multiple projects simultaneously.
A demonstrable passion and shared ambition to deliver client business objectives from the very outset, and to ensure that each project makes a positive contribution to the overall client strategy. Empathetic to client perspectives and needs.
High customer service orientation with a stellar record of account management and client satisfaction.
Exceptional verbal, written and visual communication skills.
Experience of successfully managing a diverse range of SME clients.

Technical Knowledge required:

Excellent IT and web literacy, including Microsoft Office and Outlook.
Ability to learn new software and digital processes quickly and easily.
Knowledge of digital marketing is desirable, but an interest is key.
Some SEO knowledge is desirable but not essential

Personal qualities:

A natural and confident communicator with a flair for building and nurturing strong relationships with all stakeholders.
Commercial acumen to identify business opportunities for clients and for Artemis, while delivering excellent results.
Exceptional analytical and problem-solving skills and a keen understanding of the importance of technical and financial data.
A keen team player across the board, able to take ownership of client projects in a calm and professional manner and turn strategy into successful implementation.
First rate project/account management skills, from interpreting the client brief to communicating with service delivery teams to managing, meeting and exceeding client expectations.
Responsive can-do attitude and the ability to prioritise client needs across multiple accounts, often in the face of rapidly changing needs.

COMPANY CULTURE

At Artemis, we believe in mutual commitment. We work hard, but we also recognise the importance of balance, offering flexible working arrangements to help you manage life outside of work. We treat colleagues with respect and fairness, creating an environment where people can do their best work. We value initiative, practical thinking, and continuous improvement, encouraging everyone to contribute ideas and take pride in their progress.

COMPANY BENEFITS

We are proud of our employee benefits package and offer the following to our permanent employees: